RETAIL MEDIA

The right message.
In the right moment.

Give digital communication a clear purpose within the retail experience, from product information to timely, location-aware content.

Concept of a freestanding crimson digital media display within a refined commercial atrium

Make every screen
part of the setting.

Placement & attention

Review sightlines, distance, movement and the amount of attention people can reasonably give a screen.

Useful content

Choose messages that support the customer journey and the role of the location.

Visual clarity

Use an understandable hierarchy, readable type and a focused message designed for the viewing context.

Scheduling & relevance

Plan when content belongs on screen, including location hours and changing customer needs.

Content ownership

Define who prepares, approves, updates and retires messages so screens stay relevant.

Thoughtful evaluation

Use measures the selected system actually provides, with clear distinctions between playback, exposure and response.

Concept overhead view of designers reviewing wordless red campaign storyboards and visual swatches

THE EVERYDAY EXPERIENCE

Context gives
a message its purpose.

A message for someone spending a lunch break in a lounge differs from one for a traveller passing through a concourse. Placement, timing and the content itself should reflect that difference.

Explore the environments

A clearer content lifecycle.

Define

Agree the audience, the message and its purpose in the setting.

Create

Build content for the available screen and viewing conditions.

Coordinate

Set approvals, timing and ownership before it appears.

Review

Keep the message current and evaluate the available evidence.

BEFORE DEFINING THE SCOPE

A useful brief
starts here.

Record the essentials, identify the open questions and confirm the requirements of the selected configuration.

LOOKING AHEAD, TOGETHER

A clearer starting point.
A more connected plan.

Explore the questions that turn a retail idea into a considered project.